Seven Critical Organizational Factors to Manage for a Winning Enterprise Mobility Strategy – Part 7
This is the seventh and final post in a seven-part series of blog posts that explain the importance of getting seven critical organizational factors right in order to have a winning Enterprise Mobility Management strategy.
Read the Previous post in the series: Seven Critical Organizational Factors to Manage for a Winning Enterprise Mobility Strategy – Part 6
Read the First post in the series: Seven Critical Organizational Factors to Manage for a Winning Enterprise Mobility Strategy – Part 1
In the previous post, we saw how technological environment is changing, and how the complexity resulting from that plays a key role in the success or failure of Enterprise Mobility Management implementations. The changes along five key dimensions – Device, Application, Data, User and Network – need to be managed in the corporate environment, teams need to be trained, and organizational mindset sensitized to deal with a world where devices, data and apps reside externally, networks are public and users are employees as well as outsiders.
In this part, we will look at the final organizational piece that needs to be put in place and managed actively – which is integrations with other technological systems.
Critical Organizational Factor for Enterprise Mobility Management #7: Integrations
The one recurring theme that matters to multiple organizational factors that we have seen is the fact that Enterprise Mobility Management is a horizontal implementation that goes across business units, functions and teams throughout the organization. Such a wide reaching organizational change needs integrations for it to be adopted by the various functional or business units that get impacted by it.
Mobility solutions minimally need integration with corporate directory services for identity management, access management, risk authentication, single sign-on and enforcing security policies. Integration with asset management software to manage device inventory, service desk tools for ticketing and approvals, and hardware procurement systems for seamless purchase and onboarding of new devices is also useful for admins and business users to be able to be able to use the Enterprise Mobility Management solution seamlessly. Integration improves ease of management and enables capabilities that significantly improve user experience and adoption, both of which are critical for Enterprise Mobility Management solution’s success.
Having a well-integrated solution for different types of devices can also make IT administrator’s life easier. Implementing Enterprise Mobility Management in isolation from PC management can significantly increase cost of operations due to separate licensing, separate policy management, different reporting and dashboards, multiple vendor management, and separate IT team and infrastructure. Having single-pane-of-glass management across traditional PCs and mobile devices can ease the administrator’s life tremendously and reduce the total cost of operations (TCO) by streamlining all of the above under one umbrella.
The key questions to ask are: How will your Enterprise Mobility Management implementation integrate and work with other services, processes and management functions within your enterprise? Is it possible to control and monitor these from a single console for ease of management? How does your mobility management tool fit into your PC management strategy, directory services, and other systems that are integral to your Enterprise Mobility Management strategy?
Enterprise Mobility Management implementation has undergone initial trials and pilots for IT to learn what is involved. One of the key learning is that beyond the solution capabilities and benefits themselves, there are key environmental and organizational factors that have a big impact on its success. IT teams need to factor in the seven critical organizational factors that we looked at in this series of blog posts. Mobility is a powerful medium for running business operations and holds a lot of promise for the enterprise. However, without the right environment to support it, it is hard to imagine a fully-functioning Enterprise Mobility Management solution.