Seven Critical Organizational Factors to Manage for a Winning Enterprise Mobility Strategy – Part 6
This is the sixth post in a seven-part series of blog posts that explain the importance of getting seven critical organizational factors right in order to have a winning Enterprise Mobility Management strategy.
Read the Previous post in the series: Seven Critical Organizational Factors to Manage for a Winning Enterprise Mobility Strategy – Part 5
Read the First post in the series: Seven Critical Organizational Factors to Manage for a Winning Enterprise Mobility Strategy – Part 1
In the previous post, we saw the importance of knowing the limitations of problem domain that Enterprise Mobility Management can meaningfully address, and how Enterprise Mobility Management can act as a powerful medium to deliver newer business processes and empower employees. IT and implementation teams need to stay away from overreaching and trying to apply mobility as a solution to change core human behavior, biases and beliefs. Importantly, IT needs to separate technological and operational problems that mobility can address from functional/domain problems that are best addressed by the function.
In this part, we look at how the technological environment that the Enterprise Mobility Management solution is going to be part of can be managed effectively.
Critical Organizational Factor for Enterprise Mobility Management #6: Technological Environment
Enterprise Mobility Management has reshaped IT across five key dimensions – Devices, Applications, Data, Users and Network. Device platforms are very different from today’s and diverse within themselves, Application architectures are client-server and services-based instead of web-based architecture, Data resides more and more outside corporate walls and in devices, Users are not just employees sitting within offices or accessing via VPN but also remote workers, contractors, customers and vendors, and Network is not just limited to LAN/WiFi, but also cell network, public WiFi, or a Hotspot (Download our Enterprise Mobility Vision Checkup whitepaper for more details).
The impact of changes along these dimensions on the enterprise architecture is tremendous and also intertwined with each other. For example, the data architecture needs to track the enterprise data flow from within corporate firewalls to mobile devices, apps and public networks. Role-based access to apps and data needs to encompass not just users who are employees, but also the “outsiders” listed above.
Beyond the complexity associated with Enterprise Mobility Management itself such as its deployment architecture, user experience, app decisions, feature capabilities, app security considerations and others, IT needs to have the wherewithal and capability to deal with these new complexities of an enterprise architecture that is a paradigm shift away from the earlier web-centric architecture.
The key questions to ask are: What kind of expertise does your IT team have to deal with these complexities? Is your IT team trained to deploy, configure, operate and monitor mobility in the context of this new architecture? How does this new way of doing things fit into your managed services and other third-party vendor relationships? Are there any existing solutions and implementations that are at odds with what the new enterprise architecture should be, and can impede progress? Is your organization’s technological culture and mindset (“technology IQ”) prepared and trained to deal with a world where devices, data and apps reside externally, networks are public and users are outsiders?
Headwinds due to technological and architectural complexity can lead to initiatives taking inordinate amount of time to stabilize and propagate through the organization. IT leaders need to prepare for complexity much beyond just the tool complexities, and ensure there is technical readiness and maturity across the organization to deal with these fundamental changes to the enterprise architecture.
In the next and final post, Seven Critical Organizational Factors to Manage for a Winning Enterprise Mobility Strategy – Part 7, we will look at the seventh critical organizational factor about another environmental factor that deals with corporate integrations.